Company Profile
Modern Imaging Solutions Inc. has as it’s primary goal to make you happy with excellent service and the best quality supplies. We grow through reorder business and referral. We are a lean low cost operation. All of our sales are done via our contact center staff and our website. You may wonder how we carry so many products. Well, like the big box stores, we often ship directly from our manufacturers as well as use large wholesale distributors who’s core competency is logistics. We simply don’t think our business and government customers need to contribute to the cost of a series of big retail outlets. We put our money into finding the very best and brightest contact center staff members, top technology folks, and dedicated administrative staff.
The corporation is a global enterprise with offices in Culver City, California, Makati, Philippines, and Islington, London, UK. Our staff and customer base as well as our vendors are global. Our dedicated UK website will open soon, to be followed by Australia, New Zealand, Canada, and the entire EU
We are all about personal service, you will be well taken care of on any issue by your single source contact and the team he or she works with. You can absolutely count on your rep to know your needs, your requirements, your special requests, etc. We promise that no matter how big we get, you will never be left sitting endlessly on hold only to be left talking to a powerless customer service rep spewing the company line. Your rep is a person empowered to make decisions, he has quick access to our purchasers, vendors, managers, and the company principles!
As a smaller and nimbler and hungry competitor, you can count on us to get the job done for you, and to go out of our way to get your business, and keep you business. PLEASE READ OUR BUYERS GUIDE and TRUTH IN TONER GUIDE.
The principles, Carol and Ivan Greenhut always welcome your feedback. If you're having a problem, we want to know about it, and if we’ve made you really happy, well we like to hear that also. You can contact us for issues here. IvanorCarolweneedtotalk@modernimagingsolutions.com
We sincerely thank you for your business and support!
Mission
“To be the Global Source for Business Supplies”
Vision
"Meeting Today's Business Supply Needs with One on One Personal Service while providing a Balance of Career Growth & High Income within an Environment of Fun & Camaraderie"
Culture
These are patterns, traits and products considered as the expression of a particular period, class, community or population. Traits distinct to a particular group, population or community.
Non Hierarchical
- Address each other by first name.
- Can approach anyone regardless of position. (Note: For issues regarding work, practice proper channeling).
Team Effectiveness
- Participate in team and program activities, pre/post shift meetings
- Carrying your own weight
- Performing tasks delegated
- Having the initiative to help other members of the team when necessary.
Fun
- Maintain a fun environment at work.
- GAs, Fun Days and other program activities.
- Keep work atmosphere exciting and fun.
- Spiffs.
Performance Based
- Score Card per quarter.
- Promotion based on performance.
- Assessment based on individual KPI performance.
Values
Qualitative goals which the company strives to achieve in all its activities. Distinctive quality expected of an employee to uphold.
Professionalism
- Proper conduct and decorum in the company’s premises.
- Observe confidentiality of company accessed information
- Avoid rumor mongering/talking negatively about other people.
Dedication to Work
- Meeting or exceeding individual goals.
- Not abusing personal priviledges (break schedule, use of cell phone, use of internet).
- Initial to ask for help on performance improvement/teaching or coaching sessions.
Integrity
- Maintain honesty at all times.
- Abide by the company’s COC.
- Doing the right thing regardless of who’s looking.
Ownership
- Being responsible for assigned tasks, teammates and company
- Being accountable to tasks, program goals and expectations.
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